Conducting the Reference Interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen and Patricia Dewdney.

By: Ross, Sheldrick Catherine
Contributor(s): Dewdney, Patricia | Dewdney, Patricia | Nilsen, Kirsti
Material type: TextTextSeries: How-to-do-it manuals for librarians ; no. 117; How-to-do-it manuals for librarians ; no. 117Publisher: London : Facet Publishing, 2002Note: Includes bibliographical references and indexDescription: 242 pISBN: 1856044688Subject(s): Interviewing | Reference services (Libraries)DDC classification: 025.52 Call number: 025.52 Ro823C 2002
Contents:
Contents: Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closour -- Exploring special contexts for the reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview
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หนังสือทั่วไป เรื่องสั้น นวนิยาย Thai /  Eng หนังสือทั่วไป เรื่องสั้น นวนิยาย Thai / Eng สำนักวิทยบริการและเทคโนโลยีสารสนเทศ
General Book/5th Flr.
025.52 Ro823C 2002 (Browse shelf) 1 Available 1000364462

Includes bibliographical references and index

Contents: Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closour -- Exploring special contexts for the reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview

Y04 M03 D01

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