Ross, Sheldrick Catherine.

Conducting the Reference Interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen and Patricia Dewdney. - London : Facet Publishing, 2002. - 242 p. - How-to-do-it manuals for librarians ; no. 117 .

Includes bibliographical references and index

Contents: Conducting an effective reference interview -- Using the first 30 seconds to set the stage for the reference interview -- Finding out what they really want to know -- Moving beyond negative closour -- Exploring special contexts for the reference interview -- Performing the reference interview in an electronic environment -- Establishing policy and training for the reference interview

Y04 M03 D01


Reference services (Libraries).

025.52 / Ro823C 2002